App / Live
At 1football, your account data and privacy are managed with clear rules about what we collect, how we use it, and what choices you have. Access to this platform depends on your local law and eligible regions in Bangladesh.
When you create an account on 1football, we collect the information needed to run your account and process transactions through payment rails like bKash and Rocket. This includes your registration details, device identifiers, transaction records and session data generated when you browse the lobby or place activity in the platform. We collect this data to verify your account, process wallet transactions, and keep your session secure across mobile and desktop. We do not sell your personal information to third parties. Data shared with payment processors like bKash and Rocket is limited to what those services require to complete a transaction — we do not pass additional profile data to them. Log data from your browser and device, including IP address and session timestamps, is retained to detect unusual access patterns and maintain account security. Cookies help us keep your session active and remember your lobby preferences between visits. Your use of this platform and the applicability of this policy depends on your local law and the eligible regions in which 1football operates. If you access this site from a region where online account activity is restricted, your eligibility and the protections available to you may differ. We encourage you to review the terms relevant to your region before proceeding.
When you deposit through bKash, we process the transaction data required by that payment rail. We retain a record of the transaction reference in your account wallet history, visible under the transactions section when you are signed in.
Rocket payment data follows the same handling — transaction references are logged to your account record. We do not store your full Rocket wallet credentials; only the reference needed to reconcile the payment against your 1football account balance.
Your registration details — name, contact information and account credentials — are held for as long as your account remains active. When an account is closed, retention follows our standard data schedule unless a shorter period is required by applicable law.
Device identifiers and session logs are kept for security monitoring. These records help us identify login anomalies and protect your account from unauthorised access attempts across mobile and desktop sessions.
This policy applies to information you provide when you register and use your 1football account, and to data generated by your activity on this platform. It does not extend to third-party services you reach through links on this site, and it does not govern how payment processors handle data on their own systems. Understanding the scope helps you know which questions to bring to us and which to direct elsewhere.
Covers all data collected when you register, log in, update your account details or contact our support team. This includes credentials, contact information and the records tied to your account history on 1football.
Covers transaction references generated when you deposit or withdraw using bKash or Rocket through your 1football wallet. Does not govern how bKash or Rocket handle data within their own platforms and services.
Covers session data, cookies and device identifiers collected while you browse the lobby or interact with game categories on 1football. This data is used for session continuity and security, not for sale to advertisers.
Does not cover services operated by studios such as Pragmatic Play, Spadegaming, JDB or Joker when their game clients run independently. Those providers operate under their own data terms, which you can review through their published policies.
You have practical choices about the data we hold on your account. You can request a summary of the personal information tied to your 1football account by reaching our support team through the contact routes published on this site. If your account details are incorrect — for example a contact number linked to an old bKash or Rocket wallet — you can update them directly through the account settings section when you are signed in. If you want to raise a question about how your data is handled, or if you believe a record we hold is inaccurate, you can submit a query through the support channel and we will respond to the substance of your request. Closing your account does not automatically erase all records; some transaction and security logs are retained for the period required by applicable rules. If you want to understand exactly what is kept after closure, ask through support before you close. Access to these rights depends on the eligible region you are in and the local law that applies to you. We cannot process requests that conflict with legal obligations we are subject to.
Submit a data access request through our published support route. We will provide a summary of the personal information held against your account, excluding data we are legally required to retain without disclosure.
Log in and navigate to your account settings to update contact information, linked wallet details or communication preferences. For fields you cannot edit directly, raise a correction request through support.
Use the published support contact to send us a specific question about data handling. Include your account reference so we can locate the relevant records and respond with accurate detail rather than a generic answer.
Account closure requests are handled through the support channel. Before submitting, ask for a summary of what data is retained post-closure and under which rules, so you know what remains on record after the process completes.
If you have a question about this privacy policy or want to exercise any of the rights described above, the routes below are the published ways to reach us. We do not operate channels outside this list, and we will not ask you to submit sensitive information through an unverified contact point.
Open the live chat widget from any page on 1football while you are signed in. Have your account reference ready so the team can locate your data records without delay.
Send your privacy query to the support email address published in the Contact section of this site. Include your registered contact detail and a clear description of your request so we can route it correctly.
The Help Centre on 1football contains published articles on account data, wallet records and how to submit a formal request. Start there to find the specific form or route for your question type.
Account security and data integrity are handled through controls applied at the account and session level. Your password is stored in hashed form; we do not hold it in plain text and our support team cannot retrieve it for you. If you need to recover access, follow the account recovery steps shown on the sign-in page.
We use functional cookies to keep your session active and remember lobby state between visits. You can review and adjust cookie permissions through your browser settings. Disabling functional cookies may affect how your session behaves on mobile and desktop.
Active account data is held for the duration your account remains open. Transaction references tied to bKash and Rocket deposits are kept for the period required by our operating rules. When an account closes, we follow our published retention schedule for each data category.
Unusual login patterns — such as a new device or unexpected location — trigger a verification step before access is granted. Keep your registered contact details current so these checks can reach you on the mobile number or email tied to your account.
When this policy changes in a material way, we will post the updated version on this page and note the revision date at the top. Continued use of your account after a posted update means you have seen the revised terms. Check this page periodically if you want to stay current.
These are the questions we receive most from account holders in Bangladesh about how their data is handled on 1football.
We collect the details you enter during registration — name, contact information and your chosen login credentials. We also record device identifiers and session data when you use the platform. Payment references from bKash or Rocket transactions are added to your account wallet history as they occur.
Yes. Submit a data access request through our published support channel with your account reference. We will return a summary of the personal information held against your account. Some security and transaction logs are retained under legal obligations and may not be included in the disclosure summary.
We do not pass your personal account details to game studios. Studios such as Pragmatic Play, Spadegaming, JDB and Joker supply game content to the lobby but do not receive your registration data or payment records through us. Their game clients may collect technical session data under their own terms.
Sign in to your 1football account and go to account settings, where most contact and wallet fields can be updated directly. For fields that are locked or greyed out, raise a correction request through the support channel. Include your current account reference and the detail you want changed.
Closing your account stops new data collection, but some records are retained for the period required by applicable rules — particularly transaction references from bKash and Rocket deposits and security logs. Contact support before closing if you want a precise breakdown of what stays on record and for how long.
This policy describes how we handle data for accounts on 1football. Actual access to the platform depends on your local law and the eligible regions where 1football operates. If you are in a region where access is restricted, the rights and protections described here may be limited by applicable local requirements.