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1football publishes these legal terms so you know exactly where you stand — what we collect, how we use it, and what choices your account gives you. Access to our platform depends on your local law and the eligible regions we serve, so check that your use is permitted before proceeding.
Our policy framework defines the rules that govern your relationship with 1football — from the moment you create an account to every transaction you process through bKash or Rocket. We collect information you provide directly: your registration details, wallet identifiers linked to your bKash or Rocket number, and activity records generated during your sessions on the platform. We use that information to operate your account, process your transactions through the local payment rails you choose, and respond to support requests you raise through our published channels. We do not sell your personal data to third parties for their own marketing purposes. Data retention follows the periods required by the financial and operational obligations that apply to platforms serving Bangladesh, and we keep records only as long as those obligations require. Where you use bKash or Rocket to fund your account, the transaction data shared between us and those payment processors is limited to what is necessary to complete and verify that specific transaction. Our legal basis for processing your information is the performance of the account contract you entered when you registered. If that contract or any applicable regional rule changes in a way that affects your rights, we will update this policy and note the revision date at the top of this page.
When you deposit or withdraw via bKash, only the data needed to complete that specific transaction passes between 1football and the bKash processor. We do not store your bKash PIN or full wallet credentials on our servers.
Rocket transfers follow the same data-minimisation approach. Your Rocket account number is recorded against your wallet record so our system can route transactions correctly, but credential data stays with the payment processor.
Your registration details, session history, and transaction log are held for as long as your account is active and for the retention period required after closure. You can request a copy of this data through our support route.
When we update these terms, the revision date changes at the top of this page. Continued use of your account after a policy update signals that you have reviewed the change. Check this page if you receive a notification about a revision.
Not every interaction on or around 1football falls under a single policy. This section draws clear lines between what we govern directly and what sits outside our control, so you know when to look here and when to look elsewhere.
This policy fully covers the account you hold with us — your registration data, login activity, wallet balance records, and the communications we send you. If you have a question about any of these, our policy and support route apply directly.
Deposit and withdrawal transactions processed through bKash or Rocket are covered here for the data we hold on our side. The portion of the transaction handled inside the bKash or Rocket app is governed by their own terms — we do not control those.
Game content supplied by Spadegaming, JDB, Pragmatic Play, and Joker is delivered through our platform but governed partly by those studios' own licensing terms. We surface that content in our lobby; we do not own the underlying game software.
Links or integrations that take you outside 1football — including payment processor apps, identity verification steps required by regional rules, or any external site — are outside the scope of this policy. Review those services' own terms before proceeding.
You have concrete actions available to you under our policy — not just abstract rights. Your signed-in account area is the first place to check. From there you can review the personal details we hold, see the transaction history attached to your wallet, and update contact information that has changed. If you spot an error in your account record — a wrong email address, an outdated phone number linked to your bKash wallet — you can correct it directly in account settings or raise a correction request through our support channel. For data that cannot be changed self-service, submit a written request via the email route listed in the support section below; include your account ID and a description of what needs to change. If you want to close your account and understand the data retention period that follows, contact our support team through the same route. Availability of all account actions depends on your local law and the eligible regions we serve — check that your use remains permitted before making changes that affect your access.
Log into your account and open the account details section to see the personal data and transaction history we hold against your profile. This is the quickest way to verify what information is on file.
Update your email, phone number, or wallet reference directly in account settings. If the field is locked or the correction requires manual review, raise it through the support email route with your account ID included.
For any question about how we handle your data — retention period, what was shared with a payment processor, or how a specific record was created — send a written request to the policy contact email listed in the support section.
To close your account, contact our support team through the published email route. We will confirm the closure, explain the retention period that applies after closure, and confirm when your data reaches the end of that period.
Questions about your data, account records, or the terms on this page can be directed through the routes below. Use the channel that matches your request — live chat for quick account questions, email for formal policy or data requests that need a written record.
Open the chat widget on the 1football site to reach our support team directly. Use this for account access questions, transaction queries related to bKash or Rocket, and general policy clarifications.
Send formal data or policy requests to the support email published in the site footer. Include your account ID and a clear description of the request. This route creates a written record for data correction and account closure requests.
The help section of the site covers common policy questions, account steps, and payment guidance for bKash and Rocket. Check there first — many questions about data handling and account access are answered in the published articles.
We have structured our data practices around the principle that you should know what we hold, why we hold it, and how long we keep it — without having to ask twice.
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Your account is protected by the login credentials you set at registration. We recommend using a unique password not shared with your bKash or Rocket app. If you suspect unauthorised access, contact support immediately through live chat.
We hold your data for as long as your account is active and for the period required by financial record-keeping obligations after closure. Once that period ends, your personal data is deleted from active systems. Ask support for the specific period that applies to your account.
The policy contact email in the site footer handles data correction, retention queries, and account closure requests. Responses follow the timeline visible in the help section. Include your account ID in every formal request to avoid delays.
These are the questions we hear most often about how our policy works, what your rights are, and how to act on them.
Access to 1football and the rights described in this policy depend on your local law and the eligible regions we serve. If your use of the platform is permitted under Bangladeshi law, this policy governs your account. Check local regulations before you proceed.
We hold your registration details, the wallet identifiers linked to your bKash or Rocket number, your transaction history, and session activity records. You can review most of this directly in your signed-in account area, or request a full copy through the support email.
Open account settings while signed in and update the field directly. For fields that are locked — such as a phone number tied to a bKash wallet — raise a correction request via the support email route and include your account ID so the team can locate your record quickly.
Only the data needed to process a specific transaction is shared with the relevant payment processor. We do not pass your full account profile to bKash or Rocket, and we do not receive your bKash PIN or Rocket login credentials at any point.
We retain records for the period required by financial and operational obligations after account closure. The exact period depends on transaction history and applicable regional rules. Contact support through the published email route to get the specific retention period for your account.
The revision date at the top of this page updates whenever we make a change. If the change materially affects your rights, we will notify you through the contact details on your account. Continued use after a revision means you have reviewed the updated terms.